Captionable Privacy Statement

Last Updated: 12/05/2014


Blueboard Media, LLC also known as Captionable (“Captionable”, “we”, “us” or “our”) is committed to protecting your privacy. This statement details the steps we take to protect your personal information when you visit, access or use the Captionable application and/or website (collectively, the “App”) and related products and services, including related mobile applications, websites, developer platforms, premium services, plug-ins or any content or information provided as part of the App (the “Services”). It describes the personal information that we collect, the purposes for which we use such information, and your choices regarding our use of it. The steps we take to protect your personal information and how you can review and correct your personal information are also covered here. By accessing or otherwise using our App or Services, you are consenting to the information collection and use practices described in this privacy statement.

If you are using the App or Services on behalf of a company or other legal entity, you hereby represent and warrant that you have the authority to consent to this privacy statement (and the Terms of Service, available at on behalf of the company or other legal entity. To the extent this privacy statement conflicts with any existing agreement between the company or other legal entity you represent and Captionable, this privacy statement shall control and supersede such other terms and conditions with regard to the subject matter of this privacy statement. Additionally, if you are using the App or Services on behalf of a company or other legal entity, you are nevertheless individually bound by this privacy statement even if your company has a separate agreement with us. As used in this privacy statement, “you” and “your” refer to you individually and the company on behalf of which you are entering into this privacy statement.

This privacy statement refers to personal information which is information that can be associated with a specific person and used to identify that person. Personal information does not include information that has been anonymized so that it does not identify a specific user.

Our collection of information 

To use our App and Services, you must register with us and submit certain personally identifiable information. The personal information we collect may include: contact details, such as your name, title, company/organization name, e-mail address, telephone and fax numbers, and physical address; media, including photos, images, phrases, etc.; your e-mail marketing preferences; financial information (including credit card or account information); information such as your nationality and country of residence that allows us to determine your eligibility under export control regulations to receive information about certain technologies; information used to customize and facilitate your use of our App or Services, including login and technical information; inquiries about and orders for our products and services; information that assists us in identifying the products and services that best meet your requirements; event registration information; and feedback from you about our App or Services.

Information you provide to us. If you use our App or Services, you may be required to provide us certain information. This includes information:

  • Provided at the time of registering to use our Services, subscribing to our Services, posting material or requesting further services.
  • Provided when creating a post, modifying a post, replying to or commenting on a post.
  • Provided when you report a problem with our App or Services.
  • Records and copies of your correspondence (including e-mail addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our App or Services and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Services.
  • Your search queries, hashtags, and keywords used on our App or through our Services.
  • Information obtained through your Facebook or other social network account if you register through Facebook and authorize us to access such information (e.g. work history).

Information collected automatically. We collect information about your visit to our sites, including what pages you view, the number of bytes transferred, the links you click, the materials you access, and other actions taken within Captionable’ sites. On sites that you enter with a user ID, we may connect this information with your identity to determine your potential interests in our products and services. We also collect certain standard information that your browser sends to every website you visit, such as your Internet Protocol (IP) address, your browser type and capabilities and language, your operating system, the date and time you access the App or Services, and the website from which you linked to our App or Services. The information we collect automatically is statistical data and may or may not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve and to deliver better and more personalized Services, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our App and Services according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our App or Services.

Information we already have about or from you. If you have an existing relationship with Captionable, we may already have personal and other information about you or your employees that you have provided to us or we have otherwise obtained. In order to more efficiently and effectively provide the App and Service, notwithstanding any agreement you or the company or other legal entity you represent may have with us, you hereby authorize us to access and use such information. To the extent any pre-existing agreement(s) between us conflict with this privacy statement, such existing agreement(s) are hereby amended with regard to the subject matter of the Terms of Service and this privacy statement. Without limiting the foregoing, you hereby acknowledge and agree that Captionable may publish, reproduce, distribute, modify, prepare derivative works of, adapt, publicly display and otherwise use, in relation to the App and Services, the data, content, material and other information you have provided or we have obtained about you under an existing relationship.

Your address book. If you authorize us to do so, we may access data from your address book on your mobile or other device.

Information We Collect From Other Sources. We may also collect information about you from third parties, including but not limited to third-party verification services, credit bureaus, mailing list providers, and publicly available sources.

Our use of information

Services and transactions. We use your personal information to deliver services or carry out transactions you have requested, such as providing information on Captionable products, registering purchased products, processing product orders, handling service issues, replacing product manuals, answering customer service requests, facilitating use of our App or Services, and so forth. In order to offer you a more consistent experience in your interactions with Captionable, information collected by or through our App or Services may be combined with information we collect by other means.

App and Services improvement. We may use your personal information to improve our App and Services and other Captionable products or services, or to make our App and Services easier to use by, for example, eliminating the need for you to repeatedly enter the same information, customizing our App or Services (or other sites or services) to your particular preference or interests, or suggesting connections based on shared work history.

Communications. We may use your personal information gathered via our App or Services to inform you or other users of products or services available from Captionable. When collecting information that might be used to contact you about our products and services, we will always give you the opportunity to optout of receiving such communications. Moreover, each e-mail communication we send includes an unsubscribe link allowing you to stop delivery of that type of communication. If you elect to unsubscribe, we will remove you from the relevant list within 10 business days.

Other Uses. We may also use information about you (including media, comments, and phrases you post): (i) to track and analyze trends and usage in connection with our App or Services; (ii) to process and deliver contest and promotion entries and rewards; (iii) to protect our rights or property; (iv) to compare information for accuracy; (v) to verify your identity; (vi) to investigate and prevent fraud or other illegal activities; and (vii) for any other purpose disclosed to you in connection with our App or Services.

Additionally, we use information that we collect about you or that you provide to us, including any personal information:

  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account/subscription, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Services or any products or services we offer or provide though them.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences.

We may use third-party service providers to process and store personal information in the United States and other countries.

Our use of cookies, device identifiers, and web beacons 

Cookies and other device identifiers are small files that websites and applications save to your hard disk or to your browser’s memory. We may use them to track the number of times you have visited the App or Services, to track the number of visitors to the App or Services, to determine and analyze visitors’ use of our sites and applications (including the effectiveness of online advertising), to store information that you provide such as your preferences, and to store technical information useful for your interactions with our App or Services. We may use session cookies (cookies that are deleted when your browser session ends) to store your user ID, elements of your user profile, to facilitate your movement around our App or Services (particularly in connection with information searches and order placement) and other information useful in administering the session. You have the ability to accept or decline cookies. Most Internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. If you choose to decline cookies, you may not be able to fully experience the features of Captionable’ App or Services or other websites that you visit. Our sites also may contain electronic images known as web beacons – sometimes called single-pixel gifs – that allow us to count the number of users who have visited those pages. We may include web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.

Disclosure of your personal information 

Except as described below, personal information you provide to Captionable through our App or Services will not be shared outside of Captionable and its controlled subsidiaries and affiliates without your permission.

Disclosure to service providers. Captionable contracts with other companies to provide services on our behalf, such as hosting websites, sending out information, processing transactions, advertising, and analyzing our App and Services. We provide these companies with only those elements of your personal information they need to deliver those services. These companies and their employees are prohibited from using that personal information for any other purpose.

Disclosure to distributors.  In responding to a request made by you, we may share your personal information with companies that distribute our products. In those cases, we provide these companies with only those elements of your personal information they need to respond to your request, and these companies and their employees are prohibited from using that personal information for any other purpose. In some cases, we may seek your permission to share your information with distributors for marketing purposes other than responding to a request from you. However, we will not share your information for such marketing purposes unless we have obtained your express consent to do so.

Disclosure in connection with transactions.  In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities, and shipping companies or postal services involved in fulfillment.

Disclosures in connection with acquisitions or divestitures.  Circumstances may arise where for strategic or other business reasons Captionable decides to sell, buy, merge or otherwise reorganize. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is Captionable’ practice to seek appropriate protection for information in these types of transactions.

Disclosure through the App or Services. Consistent with the purpose of the App and Services, we may disclose information you provide to us to other users of the App or Services,

Disclosure for other reasons. We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual. We may also disclose personal information to fulfill the purpose for which you provide it.


Captionable is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in facilities to which access is limited. For sites to which you login, it is your responsibility to ensure the security of your password and not to reveal this information to others.

Reviewing your personal information

In some cases, you can review and correct personal information provided through our App or Services by going to the page on which you provided the information. In all cases, you can make a request to review and correct your personal information collected via our App or Services or ask Captionable to stop using it by sending an email to . We may take steps to verify your identity before providing you access to your personal information. You can help us to maintain the accuracy of your information by notifying us of any change to your mailing address, phone number, or e-mail address.

Children’s information 

The Children’s Online Privacy Protection Act was created to protect children under the age of 13 from unsuspecting acts or practices in conjunction with collecting, using, and disclosing any information about them. Our Services are not intended for anyone under the age of 13. If you are under 13, do not use or provide any information on or through our Services. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you are a parent or guardian or otherwise believe we might have any information from or about a child under 13, please contact us so that we can delete the child's information. The App and Services will never knowingly accept, collect, maintain or use any information from a child under the age of 13. If a child whom we know to be under the age of 13 sends personal information to us online, we will only use that information to respond directly to that child or notify parents.

Third party sites 

Our App or Services may contain links to other sites such as Captionable distributors and sales affiliates, professional and government organizations, and publications. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our App and Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to or write us at: 3535 Peachtree Road NE. Suite 520-222, Atlanta, GA 30326, USA

Enforcement of this privacy statement 

If you have questions regarding this statement or our handling of your personal information, please contact us. We will promptly address your concern and strive to reach a satisfactory resolution.

Contact information

If you have any questions, complaints, or claims, you may contact Captionable at 3535 Peachtree Road NE. Suite 520-222, Atlanta, GA 30326, USA or by e-mail at

Changes to this privacy statement 

Captionable may occasionally update this privacy statement. When we do, we will revise the “last updated” date at the top and bottom of the privacy statement. Your continued use of the Services constitutes your acceptance of the then-effective Privacy Policy.